Refund policy

At Elmora, we stand by the quality of our products and your satisfaction is important to us. While we aim to keep things simple, our return policy is designed to prevent abuse and ensure fairness to all customers.

⏳ 30-Day Return Window

You have 30 days from the delivery date to request a return. After this window, we unfortunately cannot offer a refund or exchange.

✅ Eligibility Requirements

To qualify for a return:

  • The item must be unused, unopened, unworn, and in original packaging with all tags intact.

  • Items must be free from signs of wear, damage, stains, odors, or any alterations.

  • A valid proof of purchase (order number, confirmation email) is required.

  • Returns must be pre-authorized by our team before being shipped back. Unauthorized returns will be rejected.

📦 Start your return by emailing us at [your real email]. You will receive return instructions and a designated return address if eligible.

❗ Do not send your purchase back without receiving confirmation—unauthorized returns will not be accepted or refunded.

⚠️ Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, contact us within 48 hours of delivery with clear photos of the issue. Claims made after this period may not be honored due to the nature of third-party handling and shipping.

🚫 Non-Returnable Items

We do not accept returns on:

  • Opened or used products

  • Final sale, discounted, or clearance items

  • Gift cards or downloadable content

  • Personal care items (for hygiene reasons)

  • Custom or made-to-order items

  • Products marked as “non-refundable” in the product description

If you're unsure whether your item is eligible, please contact us before purchasing.

🔄 Exchanges

We do not offer direct exchanges. If you'd like a different item, please return your original (if eligible) and place a new order separately.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days—no questions asked. Items must be returned in their original, unused condition as stated above.

💵 Refunds

Once your return is received and inspected, you’ll be notified via email.

  • If approved, your refund will be issued to your original payment method within 5–10 business days.

  • If more than 15 business days have passed and you haven’t received your refund, contact us at [your real email] with your return details.

🔁 Important Notes

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • We reserve the right to deny returns that do not meet the eligibility criteria.

  • Excessive return requests or suspected abuse may result in limitations on future return privileges.