Shipping policy

At Elmora, we’re committed to delivering your order quickly, safely, and efficiently. Please review the information below to better understand how our shipping process works.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, such as sales or holidays, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking information.

🚚 Shipping Times & Delivery Estimates

We currently ship within the United States and to select international locations.

Shipping Option Estimated Delivery Time
Standard (US) 5–9 business days
Priority (US) 2–5 business days
International Shipping 7–21 business days (varies)

Please note: Shipping times are estimated and not guaranteed. Delays may occur due to volume, weather, customs processing, or carrier issues beyond our control.

🌍 International Orders

For international shipments:

  • Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

  • Delivery timelines may vary depending on the destination and your country’s customs clearance process.

  • Elmora is not responsible for delays or additional charges caused by customs agencies.

🔍 Order Tracking

Once your order ships, a tracking number will be emailed to you. Please allow 24–48 hours for tracking information to update.

If you haven’t received tracking information within 3 business days, please contact us at [your real email].

📫 Shipping Address Accuracy

Please double-check your shipping address at checkout. Elmora is not responsible for delays or lost shipments caused by:

  • Incorrect or incomplete shipping addresses

  • Changes requested after the order is placed

If your package is returned due to an address issue, we will reach out to arrange reshipment. Additional shipping fees may apply.

🚨 Lost or Stolen Packages

Elmora is not responsible for lost, stolen, or unclaimed packages marked as “Delivered” by the carrier. If this occurs:

  • First, check with household members, neighbors, or your local post office.

  • If the issue is still unresolved, please contact the shipping carrier directly to file a claim.

We will do our best to assist you, but liability lies with the carrier once the package leaves our facility.

📦 Undeliverable or Returned Packages

If your package is returned due to:

  • Incorrect address

  • Delivery refusal

  • Multiple failed delivery attempts

You will be responsible for reshipping costs. If you choose not to reship, your order may be refunded minus original shipping fees and a restocking fee (if applicable).

❗ Pre-Orders or Backorders

Items labeled as pre-order or backorder will ship once inventory becomes available.

  • Estimated ship dates are listed on the product page.

  • If your order includes both in-stock and pre-order items, the full order may be held and shipped together unless otherwise noted.